STRATEGIC
SERVICE
INTENT

WeC.A.R.E.

…because you matter

Communicate

Anticipate

Responsive

Empathy

WeC.A.R.E.

C ommunicate

A nticipate

R esponsive

E mpathy

WeC.A.R.E.

Communicate

  • Be patient and listen attentively
  • Present information in a way that
    our patients understand
  • Ensure our patients know what to
    expect / next-steps

WeC.A.R.E.

Anticipate

  • Pre-empt patient’s needs
  • Be observant to non-verbal cues
  • Explore unmet complementary needs

WeC.A.R.E.

Responsive

  • Respond to patients in a timely
    manner
  • Demonstrate accuracy /
    precision in everything we do
  • Meet patient’s needs fully

WeC.A.R.E.

Empathy

  • Put yourself in the patient’s
    shoes
  • Demonstrate warmth and
    sincerity
  • “Be there” for our patients and
    listen